Privacy Policy

Effective Date: 28-07-2025

This Privacy Policy explains how Power IT BD (“we”, “our”, or “us”) collects, uses, and protects user data when you use the Power ISP Digital mobile application, which is an ISP Billing Management App designed to manage ISP billing, internet usage, payments, and customer services.

1. Information We Collect

We may collect the following types of information:

• Login Information: Email address, phone number, or username
• Account & Billing Information: Customer ID, ISP package details, billing and payment status
• Usage Information: App usage activity, login history, and feature interaction
• Device Information: Device model, operating system version, app version, and IP address

2. Location Information

The app may request access to Location information for specific business-related features.

We collect only Approximate Location, which may be derived from:

• IP address
• Network-based location information

We do not collect precise GPS location.

3. Purpose of Location Data

Location data is collected only from authorized users who use our ISP billing and management system.

Location access may be used for:

• Future implementation of office attendance and workforce management features
• Verifying service region and operational area
• Security monitoring and fraud prevention

Location permission is optional. Users can continue using the app even if location permission is denied.

Location data is not used for advertising, tracking, or marketing purposes.

4. How We Use the Information

• User authentication and account management
• Displaying ISP usage, billing, and service-related information
• Providing customer support and troubleshooting
• Improving app performance, reliability, and security

5. Data Sharing

We do not sell, rent, or trade personal data.

We may share limited data only:

• When required by law or government authority
• With trusted third-party service providers strictly for app operations, hosting, or security

6. Data Security

We use industry-standard security practices such as HTTPS encryption, secure servers, and access controls. However, no system can guarantee complete security.

7. Data Retention

User data is retained only as long as necessary to provide our services and comply with legal obligations. Users may request deletion of their data at any time.

8. Data Deletion Request

To request deletion of your account data, please email:
samad1230@gmail.com

Please include:

• Registered email address or phone number
• Customer ID (if available)

Requests will be processed within 7 business days after identity verification.

9. Children’s Privacy

This application is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

Company: Power IT BD
Email: samad1230@gmail.com
Phone: +8801823151351